Supreme Court ruling makes a change to claims

Almost all PPI claims made before now were made using Financial Conduct Authority (FCA) rules and regulations. This involved complaining to the seller of the PPI then the Financial Ombudsman Service (FOS) if you were still dissatisfied.

However a Supreme Court decision (Plevin v Paragon Personal Finance) in November 2014 has made a significant difference to PPI complaints as a legal claim may now be the best way to ensure you get all the compensation you are entitled to.

Because commission was not declared at the point of sale, the Court found that an unfair relationship under section 140a of the Consumer Credit Act, had been created, and as a result all of the claimants money should be returned, plus interest.

The FCA are now insisting that banks and lenders who sold PPI, and the Financial Ombudsman Service, who rejected some claims, must write to 1.2 million clients informing them that they will now be prepared to pay back any commission the PPI seller earned above 50%, plus statutory interest.

As the average commission was 67%, customers will receive around 17% of the premium using FCA rules (67-50), whereas a legal claim, using the precedent set at the Supreme Court will claim a full refund of all premiums, plus interest on the loan, plus statutory interest.

Our barristers and solicitors are expert in banking and finance law, and even if you have already accepted an offer, which is less than you were entitled to, we can recover the rest.

What Will Happen Next With Your PPI Compensation Claim.

Customer Care Call.

Once we receive your claim form we will give you a call, please supply us with an easy to reach telephone number, and together we can discuss your claim in more detail.

Claims Pack Sent To You.

We will send you your completed Claims Pack which you simply sign and return to us. This enables us to work on your behalf and reclaim your mis-sold PPI compensation..

PPI Claim Now Processing.

Now we have all the information about your PPI compensation claim, our team of Claims Specialists, Legal Advisors and Barristers will process your compensation claim.

Previously Rejected Claims?

Sandra Plevin, a retired lecturer, took her PPI claim to court believing that the law provided her with better remedies than financial services rules might. Not only was she correct, as her claim was upheld at the Supreme Court, but she set a precedent that applies to more than a million customers across the UK.

During her case, it was found that the lender should have, but did not, disclose the amount of commission they received. In this instance 71% of the premium was taken, whereas the average across the industry was 67%. No lenders disclosed the amount of commission earned.

The judge concluded that an ordinary person learning that fact, would realise how poor value for money the policy was, and in all likelihood refuse to buy it.  Amongst other things, it was ruled that, this non-disclosure was a breach of the Consumer Credit Act and that an ‘unfair relationship’ had been established. When this happens, the contract is void and all monies plus interest should be returned to the customer.

This judgement is a headache for the Financial Conduct Authority, as it means that legally 1.2 million people have been wrongly denied compensation. Their reaction to this after consultation, was to declare that 50% commission would have been reasonable, and that any excess above that should be returned to the customer plus interest.

Therefore 1.2 million PPI customers previously rejected, will shorty receive letters saying they will be awarded a payment which is on average 17% of the premium, whereas legal action will recover the whole premium, plus interest in both cases. A recent client of ours was awarded £908 under FCA rules, our solicitors obtained £5,675 gross or £3,632 net of fees.

Some letters have already been issued. No mention is made that legal or financial advice should be sought. Sadly, many will accept the offer without further thought and deny themselves a further significant payout they are legally entitled to.

Why Choose Confidential PPI Claims?

We are not just another PPI compensation claims company, In addition to many years experience in handling claims on our clients behalf, we have engaged with barristers and solicitors, who use legal argument to ensure that you get the best possible result. There is no hiding place for the banks, building societies and credit card companies when we deal with your compensation claim through our barristers and solicitors.

Where applicable, we will send your claim data to our solicitors who will engage with you direct. They will then be responsible for managing your claim, and in return they will share their fee with us.

When claiming with us all of your data is 100% protected. All data is held in compliance with the Data Protection Act.

We really do believe in 100% transparency, so call us anytime to discuss your PPI Claim and what stage it is at and when it should be concluded and we will tell you this based on the information we have at hand at that time. Our fee of 30% including VAT will only be payable on the back of a successful outcome.

Our fee is 20% plus vat, which at current rates totals 24%. This means that if £1,000 is awarded, your total fee would be £240 including VAT.


Here is a collection of some frequently asked questions from our clients:

If you have the loan agreements or credit card details where PPI was included, great. If not don’t worry. All we need is your name and address and the lender or credit card provider who sold you the PPI. Our solicitors will take it from there. If you have previously claimed, it’s the same. Any details you have are helpful, but whether you were rejected or won your claim and want to make sure you were fully paid, we can find the details so long as you know which bank or lender was involved.

Some claims are settled within 8-12 weeks however others may take longer, but the sooner you get in touch the closer any payout to you will be.

We have won claims for clients who were sold PPI in the ‘90’s. Don’t give up if you think you have a claim. Our solicitors will undertake forensic checks and use legal processes to find any claims you may have.

Pretty much! Our barristers and solicitors are experts in banking and finance law, but you will only pay your fee when the claim is won. If we don’t win, you don’t pay a penny. This also applies when your previous claim was lost, or if our lawyers take on your previous claim and win additional compensation.

Our fees are 30% not including vat. Including vat that comes to 36%.As an example if compensation of £1,000 is awarded, you will  our fee will be £360.

Given the legal landscape has changed for PPI claims we are referring an increasing amount of clients to solicitors. If wee refer your claim to them we will notify you of this.  They will then deal with your complaint start to finish and will bill you on success on a no win no fee basis. Their fee is 30% not including VAT, so if they win £1,000 their fee will be £360.

Solicitors are required to further claims made under the ‘Plevin’ ruling using S140a of The Consumer Credit Act.

NB You will not be charged by BOTH ourselves and our solicitors. The maximum you will be charged will be 30% plus VAT as per the example above.

Still Have Some Questions Left?

Call us for a Free Consultation at 0330 058 0358

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